Draft, not in force. This text is a working draft for review by legal counsel. It is not final legal text and does not create rights or obligations yet. Items marked like this still have to be filled in or decided.

Refund Policy

Draft version of 10 November 2026

1. What you can buy

The shop in Borders at War sells two kinds of digital products, paid through Stripe:

• Bonds, a virtual currency used inside the game, sold in packs.
• The Season Pass, a single payment for one season of 30 days. It does not renew automatically.

Both are delivered to your account as soon as your payment is confirmed.

2. Right of withdrawal

If you are a consumer in the EU you normally have 14 days to withdraw from an online purchase. For digital content that is delivered immediately, this right ends once delivery has started, provided you gave your express consent to immediate delivery and acknowledged that you lose your right of withdrawal.

For counsel and the owner: this exception only applies if the checkout actually collects that express consent and acknowledgement and the player receives a confirmation of it. Check whether the current Stripe Checkout flow does this, and decide whether unused Bonds should be refundable within 14 days regardless.

3. When we refund

We refund a purchase when:

• you paid but did not receive the Bonds or the Season Pass, and we cannot deliver them;
• you were charged more than once for the same purchase;
• the purchase was made without your permission and you report it promptly;
• proposal: you ask within 14 days and have not spent any of the purchased Bonds or claimed any Season Pass reward.

4. When we do not refund

• Bonds that have already been spent in the game.
• A Season Pass whose rewards or benefits you have already used.
• Losses that are part of the game, such as losing a battle, a province or a world.
• Bonds received for free.

For counsel: confirm that these exclusions are allowed under consumer law and how they apply to accounts closed for a rule breach.

5. How to ask for a refund

Email support@bordersatwar.com from the address linked to your account and include the date and amount of the purchase. We reply within number of working days working days.

Approved refunds are paid back to the payment method you used. The matching Bonds or Season Pass benefits are removed from your account.

6. Chargebacks

Please contact us before you dispute a payment with your bank, so we can solve it directly. If a payment is reversed, we remove the matching Bonds or Season Pass benefits. decide: consequences for the account if the Bonds were already spent.

7. Purchases in mobile apps

Only if the mobile apps launch: purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own rules.

8. Your legal rights

Nothing in this policy limits the rights you have under mandatory consumer law, including your rights when digital content is faulty.